Website support
WordPress Help When You Need It.
Text changes, broken forms, plugin conflicts, new pages. Our US-based team keeps your site updated, secure, and working, so you can get back to running your business.
Owned and operated in the US by a Marine veteran. Headquartered in Washington, DC, with our team across the East Coast. No outsourcing.
How support works
Small fixes are on us. Bigger work gets a clear quote.
Free for past clients
Quick fixes
If it takes us under 15 minutes, it’s free for clients whose site we built.
- Text and content updates
- Small image swaps and adjustments
- Form tweaks
Quoted up front
Projects and changes
Bigger jobs start with a quick conversation, then a written quote before any work begins.
- New pages and sections
- New forms, products, or services
- Custom code and integrations
Monthly
Ongoing support
Hand the website off completely. Ask about a monthly support plan sized to how often your site changes.
- Updates and maintenance handled
- Changes on request through the Hub
- One team that knows your site
What we fix
If it’s WordPress, we can handle it.
We’ve built and maintained WordPress sites for years, including Divi and WooCommerce. Bring us the problem, even if we didn’t build the site.
Content and design updates
Text, images, menus, team bios, pricing, and layout tweaks, done right the first time.
Errors and broken features
Forms that stopped sending, checkout problems, layout glitches, and white screens.
Plugin and theme updates
Updates applied carefully and checked, so an update doesn’t take your site down.
Speed and security
Slow pages, malware cleanup, and hardening to keep the bad guys out.
New pages and features
Landing pages, forms, booking, WooCommerce products, and integrations.
Hosting with us?
Hosting clients are covered before anything breaks.
Sites on our Kinsta agency account get daily backups with 30-day retention, security monitoring, free SSL and CDN, and our hack-fix guarantee. If something goes wrong, we restore it.
- Daily backups kept for 30 days.
- Security monitoring and a hack-fix guarantee.
- Kinsta on Google Cloud for speed and uptime.
- Free migration from your current host.
Process
How to get help
1
Send the request
Existing clients use the Hub. New? Use the form below or call.
2
We take a look
We confirm what’s needed and whether it’s a quick fix or a quoted job.
3
We fix it
Quick fixes get done. Bigger jobs start once you approve the quote.
4
You check it
We let you know when it’s done so you can take a look.
FAQ
Straight answers.
Is support really free?
Quick fixes that take under 15 minutes are free for clients whose website we built. Anything bigger is quoted up front, so there are no surprises.
Do you support sites you didn't build?
Yes. We work on most WordPress sites, including Divi and WooCommerce. We’ll take a look and tell you what we find.
How do I request help?
Existing clients open a request in the Hub so nothing gets lost. Everyone else can use the form on this page or call (866) 577-3444.
Is this the same as an SEO plan?
No. Support covers fixes, updates, and changes to your website. SEO plans cover ranking and content. Some SEO plans include web development hours.
Tell us what needs fixing.
Describe the problem or change and we’ll reply with next steps. Existing clients get the fastest help through the Hub.
